Website visits
The marketing website introduces MediWell. It has no forms for submitting health information, creating an account, or making a purchase.
The website has no advertising or analytics trackers of its own. Our hosting and access providers may process technical information, such as your IP address, browser, and request time, to serve and protect the website. The hosting provider may use sign-in cookies to manage access to private previews.
Information in the app
Information on your device. The app stores the profile and contact details, addresses, preferences, health notes, appointments, orders, and documents you add to help you manage those records. Consultation files you import are copied into the app’s storage. Saved payment details contain masked card information and a billing address. The app does not retain the full card number or security code in saved payment details.
Account information. When you create or sign in to an account, Cloudflare hosts the account service. It processes your email address and sign-in information and may store a protected password hash, sign-in provider identity, session records, and deletion dates. MediWell keeps sign-in tokens in secure storage on your device. The account service does not receive the app’s health records, patient profiles, appointment details, orders, files, chat messages, or camera content.
Only add or manage another person’s information when you have their permission or legal authority to do so.
Retention and deletion
You can edit profile details and remove saved addresses, payment cards, or attachments through the controls in the app. Signing out does not erase your saved records.
After a successful account deletion request in the app’s settings, the account is deactivated and you are signed out. The account service schedules active account records for deletion after 30 days. The app removes associated records and files on the device when it can run and complete cleanup after that period.
Infrastructure backups and device backups may follow different retention schedules. Copies you previously exported or shared are managed by the places you sent them to.
Privacy questions and requests
To ask about this policy or request access, correction, or deletion, email Wonderful Innovations Inc. at care@mediwellapp.com. We may need to verify your identity or authority before responding to a request. Please keep passwords, medical files, and full payment details out of email.
We’ll post updates to this policy on this page and show the date of the latest revision.